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Returns

30 Day Money-Back-Guarantee

Because we'd like you to be 100% satisfied with your purchase, we offer a 30 day money-back-guarantee on all items. Purchase any item, and if you wish to have it exchanged or refunded simply request a return from your customer account.

Please Note:

To qualify, the item(s) to be returned should remain in a new, unused condition, in original packaging and the return requested through your customer account within 30 days from the date of purchase.

Incorrect or Defective Items

If you did not receive what you ordered or if the item(s) you received are defective, Naturehike Africa will happily exchange the product(s) or credit you for the purchase amount. The item(s) to be returned should remain in a new, unused condition, in original packaging and the return requested through your customer account within 30 days from the date of purchase.

Return Shipping Fees

If Naturehike Africa sent you the wrong item or the item is defective we will cover the return shipping cost. For other returns shipping fees will be for the buyers account. 

1 Year Warranty

To ensure your peace of mind, all our products carry a 1 year warranty on factory defects. Wear and tear due to usage or abuse of the product is not covered. Naturehike Africa will assess warranty claims on a case by case basis. To request a warranty claim please submit an email to returns@naturehike.africa.

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