Returns

30 Day Money-Back-Guarantee

Because we'd like you to be 100% satisfied with your purchase, we offer a 30 day money-back-guarantee on all items... and we'll cover the return shipping. Purchase any item, and if it's not to your liking, simply notify us and we'll collect the product from you and exchange it or refund you. 

Please Note:
To qualify, the item(s) to be returned should remain in a new, unused condition, in original packaging and the return requested through our returns platform within 30 days from the date of purchase.


Incorrect or Defective Items

If you did not receive what you ordered or if the item(s) you received are defective, Naturehike Africa will happily exchange the product(s) or credit you for the purchase amount. The item(s) to be returned should remain in a new, unused condition, in original packaging and the return requested through our returns platform within 30 days from the date of purchase.

1 Year Warranty

To ensure your peace of mind, all our products carry a 1 year warranty on factory defects. Wear and tear due to usage or abuse of the product is not covered. Naturehike Africa will assess warranty claims on a case by case basis. To request a warranty claim please submit your details through our returns platform